Account Manager

February 11, 2024

Job Description

Job title: Account Manager

Company: BaxterStorey

Job description: Company Description

Account Manager

Monday – Friday

£60,000 p.a.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a dedicated Account Manager who strives to exceed expectations at every turn.

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

We are looking for an established Account Manager London flagship office for prestigious law firm, 1200 on site in London office plus group management of 4 other offices – Cardiff, Birmingham, Manchester & Leeds. Busy hospitality operation with fine dining, buffets, canapes and working lunches. Managing the relationship with our business partner Portico for Guest services and supporting the supply of stock to our clients offices nationally. Supporting the retail and hospitality offer across the offices as well as the kitchenettes offering.

Job Description

Specific Responsibilities:

  • Lead, Inspire, collaborate and support your direct reports to deliver consistently exceptional standards.
  • Build positive, credible and collaborative relationships & communication methods with clients and other key stakeholders in the business.
  • Continually look to develop your team through mentoring, training, recognition, and empowerment.
  • Create a culture of excellence with your team, continually striving to push the boundaries of brilliance through natural caring service, obsessive food standards and innovation.
  • Achieve business critical KPI’s including Health and Safety, Sustainability, Financial and Governance


  • Previous experience commensurate with role
  • Have a contagious passion for food and customer service.
  • You draw satisfaction from managing, training, and supporting a team.
  • Financially astute, you are very analytical and know how to create and maintain budgets and drive commercial performance.
  • Excellent delegation and influencing skills.
  • Ability to prioritize multiple projects in a fast-paced, multi-faceted, creative environment and able to work well under pressure.
  • Meticulous organisational abilities; high attention to detail
  • Concise and effective verbal and written communication
  • Ability to adapt to challenges and opportunities with a solution-oriented perspective.
  • Excellent strategic thinking and critical reasoning skills.

Additional Information


  • 28 Days holiday inclusive of bank holidays.
  • Birthday additional holiday.
  • 3 days volunteering days.
  • 3 days grandparent leave.
  • 24 week’s enhanced maternity leave.
  • Secondary career leave.
  • Wedding/commitment day leave.
  • Free meals on shift.
  • Bespoke development training.
  • Pension and life insurance.
  • Discounts available from HAPI app, from high street shops to holidays & cinema.
  • Wellbeing hub.
  • Access to employee assistance programme.
  • Cycle to work scheme.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:


We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.


We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.


We embrace our differences to push creativity and we work together to be better.


We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Expected salary: £60000 per year

Location: London

Job date: Thu, 01 Feb 2024 08:22:30 GMT

Apply for the job now!