Helpdesk Administrator

November 12, 2023

Job Description

Job title: Helpdesk Administrator

Company: HVAC Recruitment

Job description: Helpdesk Administrator

Our client is a global leading facilities management company with 15 offices across the UK with over 4,000 employees looking for a helpdesk administrator to join their Norwich office.

The Role

Working on our Helpdesk, you will be part of a team that provides both reactive and planned maintenance across a wide range of trade skills including electrical, gas, plumbing, mechanical and fabric disciplines. Utilising either our in-house engineers or specialist supply chain, you will be allocating the correct people to the job in hand, ensuring that client requirements are met,

Job duties

  • Operating our Helpdesk switchboard and mailbox.
  • Contacting sites and booking in work.
  • Scheduling and prioritising the engineers’ workloads.
  • Chasing Updates.
  • Updating Clients portals.
  • Reviewing open jobs and aged work in progress.


  • Cycle to work
  • Restaurant Discount Cards
  • Long Service Awards
  • Health & Wellbeing Programme

If you’re interested – please apply by submitting your CV today and we can give you a call to discuss the role in more detail!

Expected salary:

Location: Norwich

Job date: Sat, 04 Nov 2023 23:08:09 GMT

Apply for the job now!