Internal Claims Adjuster

November 3, 2023

Job Description

Job title: Internal Claims Adjuster

Company: Aviva

Job description: Internal Claims Adjuster – Salary £35,000

Aviva are looking for an experienced Internal Claims Adjuster to provide a customer focused & cost-effective service by managing claims from instruction to completion as part of our Regional Desk Operations team.

Your role will involve undertaking desk (virtual) assessments of lower to mid complexity, focusing on claims suitable for the virtual assessment category with delegated authority of up to £10k (in line with leaders & independent oversight).

You will apply your extensive building pathology expertise to drive excellence in the claims validation and routing process by effectively scoping work (in line with policy cover) using a pricing schedule and defining a process (desktop or field based) using the agreed criteria and technical knowledge of the industry.

You will also be required to work flexible hours which may include evenings and weekends.

A bit about the job:

Working as an Insurance desk surveyor, you will demonstrate effective cost management on all claims, evidenced by control of cost/indemnity within policy, principles and standards as well virtually assess, validate & quantify all types of property claims in line with policy cover.

We would also be looking for you to report & estimate insurance related repairs & other consequential losses using current claims scoping & claims tracking software.

We would expect you to manage work in progress and update claims systems/digital hubs to manage workflow & maintain real-time view for customers & business and Set correct expectations and next steps with customers/brokers throughout claim cycle.

Skills and experience we’re looking for:

Ability to adapt to a working environment as per business requirements (other office locations, home, on site etc)

Good knowledge of the insurance industry related to home & commercial property / Technical knowledge & experience of repair work on occupied building premises

Ability to estimate building costs for repairs using defined schedules of rates or other quote building techniques

Working knowledge of health and safety regulations and other relevant legislation including Asbestos regulations and access equipment restrictions

Commitment to building own knowledge, technical, theory and practical, through mentoring, undertaking courses and independent learning


BDMA accreditation (preferred )

HNC/HND or similar Surveying Qualification (preferred)

Accreditation to CII, CIOB, CILA, RICS (desirable)

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

Salary £35,000 (depending on location, skills, experience, and qualifications)

Bonus opportunity – 8% of annual salary Actual amount depends on your performance and Aviva’s.

Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in.

29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days

Make your money go further – Up to 40% discount on Aviva products, and other retailer discounts

Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme

Brilliantly supportive policies including parental and carer’s leave

Flexible benefits to suit you, including sustainability options such as cycle to work

Make a difference, be part of our and use your 3 paid volunteering days to help others

We take your wellbeing seriously with lots of support and tools

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Alice Neal a call on 07393469953 or send an email to

Expected salary:

Location: United Kingdom

Job date: Wed, 09 Aug 2023 06:07:28 GMT

Apply for the job now!