Learning Officer, Communities

November 12, 2023

Job Description

Job title: Learning Officer, Communities

Company: Transport for London

Job description: Job title: Learning Officer, Communities – London Transport Museum (LTM)

Salary: £29,250 – £33,650 PA, free travel on TfL services plus benefits

Location: Covent Garden / Albany House (St James Park) / Museum Depot at Acton

Contract Type: Fixed Term Contract (12 Months)

Band: 2A (LA)

About London Transport Museum (LTM)

Based in Covent Garden, we are the world’s leading museum of urban transport and an award-winning day out. But that’s just part of our story. We are passionate. We are curious. We are adventurous.

As a heritage and education charity, we reach every primary school in the capital to fire the imaginations of tomorrow’s engineers, designers, scientists, and arts enthusiasts. With business partners and industry decision-makers, we tackle the topics that matter to London, from smart cities to green innovation.

We want to close skills gaps, redress gender imbalances and create opportunities for under-represented and systemically disadvantaged communities.

We want to ignite curiosity to shape the future.

Overview of project/role

The post holder will oversee the community programme. They will be accountable for building and managing community networks and developing and delivering projects and programmes which are accessible, inclusive and respond to local need.

The post holder will be supported by the wider Young Peoples Skills and Communities team, part of a dynamic Learning department focused on producing high quality programming which delivers social benefit.

Key Accountabilities

  • Manage the development and delivery of the community programme in collaboration with external partners.
  • Develop relationships and build networks with local community groups based in and around the boroughs neighbouring the Museum and the Museum Depot in Acton to help the Museum understand local audiences and their needs and to facilitate the delivery of targeted projects and programmes
  • To make sure that the museum’s ethos and values are reflective and aligned with its neighbours
  • Manage specific learning projects as part of the wider community programme in order to engage new audiences and deliver social benefit in response to community need
  • Develop new activity as required, in line with community need, the Learning Strategy and Museum vision.
  • Work closely with key internal and external stakeholders to ensure the community programme is aligned to the Museum purpose and responding to local need.
  • Fully and consistently evaluate and measure the impact of the programme to inform its on-going development.
  • Line-manage a Learning Apprentice, freelance staff and volunteers to deliver programming; work closely with colleagues in the Young People Skills and Communities team

Skills, Knowledge & Experience


  • Demonstrable ability to work with people from a range of backgrounds, ages and lived experience. (Essential)
  • Ability to effectively manage internal and external stakeholders (Essential)
  • Effective interpersonal skills with the ability to engage with a range of audiences and a variety of situations in a clear and confident manner; exceptional ability to build personal and organisational relationships at all levels (Essential)
  • Strong organisational skills, a proven ability to work under own initiative and prioritise and manage time effectively to meet deadlines (Essential)
  • Excellent communication skills and the ability to present the Museum and its objectives in formal presentations, one-to-one meetings, written proposals, reports and promotional copywriting (Essential)
  • Ability to successfully articulate, plan and deliver a coherent programme of varied projects (Essential)


  • Demonstrable knowledge and experience of best practice with youth and community engagement and participation programmes (Essential)
  • Working knowledge of volunteering best practice (Desirable)
  • Computer literate with experience in the use of MS Word, Excel and PowerPoint (Essential)
  • A good working knowledge of Transport for London’s services and the history of public transport in London; or a willingness and preparedness to acquire this knowledge (Desirable)
  • Demonstrable knowledge of appropriate evaluation processes for museum learning and participation programmes (Essential)


  • Demonstrable experience of working with young people and/ or community groups on educational projects in a heritage or other cultural environment (Essential)
  • Demonstrable experience of developing, refining, communicating and implementing project plans (Essential)
  • Demonstrable experience of successfully managing complex budgets (Essential)
  • Demonstrable experience of effective liaison with diverse stakeholders (Essential)
  • Demonstrable experience of managing and motivating others (Essential)
  • Experience of using databases and museum information management systems (Desirable)

Equality, diversity, and inclusion

We are committed to equality, diversity, and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

  • Please apply using your CV and a one page covering letter. Word format preferred and do not include any photographs or images
  • Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter.

The closing date for applications is Sunday 12th November 2023 @ 23:59


In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

  • Final salary pension scheme
  • Free travel for you on the TfL network
  • Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
  • 30 days annual leave plus public and bank holidays
  • Private healthcare discounted scheme (optional)
  • Tax-efficient cycle-to-work programme
  • Retail, health, leisure, and travel offers
  • Discounted Eurostar travel.

Expected salary: £29250 – 33650 per year

Location: Covent Garden, Central London

Job date: Tue, 24 Oct 2023 07:07:02 GMT

Apply for the job now!