Product Architect

February 5, 2024

Job Description

Job title: Product Architect

Company: NICE Systems

Job description: Position: Product Architect

Location: Hedge End, Hampshire

Number of Hours: 37.5

Context and purpose:

Here at , we provide state of the art solutions for the Public Safety & Justice market, providing software as a service for multi-media evidence management and Emergency Contact Centres to a worldwide customer base.

We are currently expanding our development team to allow us to continue to develop an exciting product that enables law enforcement agencies worldwide to keep up with the increasing demands of managing growing amounts of digital evidence.


We are looking for a talented Product Architect to join our team. You must:

  • Be comfortable working as part of a multidisciplinary and distributed team
  • Work with minimal guidance once trained
  • Be able to communicate effectively, including via phone, email, instant message and video conferencing tools
  • Be comfortable communicating with customers at all levels
  • Have excellent written and verbal communications in English
  • Be an excellent problem solver and work under pressure


You will be responsible for:

  • Working from RFI, RFP documents and customer meetings to understand the customer’s existing systems and business requirements
  • Participation in customer meetings and proof of concept demonstrations
  • Collaborating with teams to design systems and make appropriate technology and architecture choices, considering security, scalability, compatibility and maintainability
  • Reviewing and advise on generic training material on specific configurations and integrations
  • Documenting system designs and communicating them effectively to Product Managers and Customers
  • Working closely with NICE Architects and Product Owners to clearly describe business goals and customer requirements into product backlog items
  • Assessing and reviewing technical documentation to ensure the development team create appropriate levels of product documentation.
  • Provide support to Customer Support, Professional Services, Technical Pre-sales teams and Training where required

Knowledge and experience:

Must have:

  • Analysis and transition of customer requirements into product requirements
  • Writing Clear and concise Technical Proposals, Systems and Solutions Documentation
  • Designing complex systems consisting of a mix of hardware and software
  • Working successfully with clients and business partners directly
  • System engineering and/or system design for 3 years or more
  • Ability to multitask and prioritise work
  • Ability to understand technical solutions, experience of software
  • Ability to understand the big picture and translate it to detailed needs
  • Experience working in an Agile delivery methodology organisation
  • Communicating effectively at all levels, from executive management to individual contributor
  • Excellent English verbal and writing communication skills
  • Fast learner with ability to educate her/himself on relevant technologies e.g. Azure / Cloud-based services
  • Installation and maintenance of Microsoft-based operating systems and server hardware
  • Understanding of the principles of network security, authentication and authorization
  • Microsoft Azure experience (Web Apps, Deployment etc)
  • Experience of working with video and audio

Nice to have

  • Ability to work successfully with clients and business partners directly
  • Experience of working with Azure technologies
  • An appreciation of Next Generation (NG) emergency services
  • Experience in writing Technical Systems/Solutions Documentation
  • Experience of systems software
  • Breaking down complex market requirements into secure, scalable and resilient system designs (this will come from candidates with a Systems/Architect background)


  • Bachelor’s Degree in Information Technology, Computer Engineering or related field preferred

Expected salary:

Location: Southampton

Job date: Sun, 04 Feb 2024 02:26:22 GMT

Apply for the job now!